When webhosting goes sour!
Sunday, November 16th, 2008Consider this a small digression from a software update and an opportunity for a little venting of frustration and discontent at our current webhosting provider.
You may or may not have noticed some peculiarities with the website in the past 24 hours. Let me provide you some of the context behind these shenanigans.
Last night during a small development session and our NSMnow-1.2 branch, I noticed that some packages were not being retrieved from our website. No dramas, it’s probably my router crapping out again. It’s a good time for a break and the router will correct itself shortly.
15 minutes later …
So I’m watching “An American Haunting” with my girl and get a text from coops indicating the website is down for him as well. Hmmm … maybe this is more serious. So I open firefox and directly navigate to the page. It’s not there … Arrggh!!!
Coops calls and it appears as if the DNS has changed. That’s weird our webhost didn’t let us know they were changing. We manage webhosting separately to our DNS and were certain we would get some notification of any changes. Continuing on, a nslookup on the new webhost IPs and name server IPs and reflecting them on our DNS provider a short time later had the site back up and running. Sweet!
How wrong were we, the server that was hosting was only current as of Oct 15, 2008. That’s a month of work missing. WTF?!
Jumping on the phone to get some answers we were very displeased with some of the following answers:
- “We didn’t inform you because there was no downtime on our hosting servers”
- “I’m sorry Sir, we cannot access the old servers to copy your information across”
Bloody Help Desk! … Serenity Now!! … Serenity Now!!!
Fortunately our backup regime is reasonably frequent so now things should be back to normal. We aplogise for any inconvenience.
Thanks for listening, I feel better now.





